Refund & Return Policy

1. Our Commitment

At Body Balances, we are committed to delivering high-quality nutritional products. However, if there’s an issue with your order, we’ll make it right—within fair and clear guidelines.

2. Eligibility for Returns

To be eligible for a return:

The product must be unused, unopened, and in its original packaging.
Return request must be raised within 7 days of receiving the order.
We do not accept returns on used, opened, or tampered products for safety and hygiene reasons.

3. Non-Returnable Items

The following are not eligible for return or refund:

Products opened or used
Products without original packaging
Items purchased during discounts, clearance, or promotional offers
Gift cards or downloadable items (if any)

4. Damaged or Wrong Product Received

If you receive a damaged, leaking, or wrong product, please notify us within 48 hours of delivery:

Share unboxing video or clear photos of the issue
Email: support@bodybalances.in
WhatsApp :(+91) 98103 04447
Once verified, we will arrange a or refund as per your preference.

5. Refund Process

If your return is approved, refunds will be:

Amount will be credit within 7–10 working days
You will receive a confirmation email once your refund is initiated
Please note: In some cases, the bank may take longer to reflect the refund in your account.

6. Return Shipping

Return shipping will be arranged by us for eligible cases (damaged or incorrect product).
For other return reasons, shipping costs must be borne by the customer.

7. Shipping & Delivery Timeline

We ship across India using reliable courier partners. 📦 All orders are processed within 1–2 working days and delivered within 7 to 10 working days from dispatch, depending on your location. Tracking details will be shared via email or SMS once the order is shipped.

7. Need Help?

If you have any questions about returns or refunds, feel free to reach out:

📧 Email: support@bodybalances.in
📞 Phone: (+91) 98103 04447 (if applicable)